Returns & Exchange
What are your policies on returns and re-sizing?
Returns are accepted and refunded fully for 2 reasons, no questions asked:
It was broken when it arrived OR It is not the item requested.
Due to the nature of handmade jewelry, returns based on color, tint, finish, etc. are not accepted. A lot of my work is meant to look rustic, rough, even well-worn. I use heavy patinas, heavily-hammer my silver, and set quality artisan-cut stones. Stone irregularity is not considered a flaw. Computer screen color-variations are not considered flaws. Exceptions to all of this are made based on circumstances.
I wholeheartedly stand by my work i.e. concept, construction, stone-setting, finishing, packaging and shipping of every item that leaves my studio. It is an absolute pleasure to be a full-time metalsmith and I thank you for that. I am a very hardworking artist with a friendly temperament....just ASK and I am sure we can work pretty much anything out : ) I don't bite.
ALL custom work is not returnable and not refundable. Custom work is very time intensive both in design and construction. Please understand this is a common policy in the world of visual art.
I offer exchanges for stack rings only, for sizing issues only. It can be difficult to decide which size is best without a proper ring sizer, so If you can ship them to me in the original packaging within one week of purchase, I am happy to send you a different size. Shipping costs incurred is your responsibility.
For all other purchases, I do not offer exchanges. Thank you for your understanding.