Returns & Exchange

What are your policies on returns and re-sizing?

Returns:

Returns are accepted and refunded fully for 2 reasons, no questions asked:

It was broken when it arrived OR It is not the item requested.

Due to the nature of handmade jewelry, returns based on color, tint, finish, etc. are not accepted. A lot of my work is meant to look rustic, rough, even well-worn. I use heavy patinas, heavily-hammer my silver, and set quality artisan-cut stones.  Stone irregularity is not considered a flaw.  Computer screen color-variations are not considered flaws. Exceptions to all of this are made based on circumstances.

I wholeheartedly stand by my work i.e. concept, construction, stone-setting, finishing, packaging and shipping of every item that leaves my studio.  It is an absolute pleasure to be a full-time metalsmith and I thank you for that.  I am a very hardworking artist with a friendly temperament....just ASK and I am sure we can work pretty much anything out : ) I don't bite.

ALL custom work is not returnable and not refundable. Custom work is very time intensive both in design and construction.  Please understand this is a common policy in the world of visual art. 

 

Exchanges:

I offer exchanges for my bread-n-butter classic stack rings only, for sizing issues only. If you can ship them to me in the original packaging within one week of purchase, I am happy to send you a different size. Shipping costs incurred is your responsibility. 

 

For all other purchases, I do not offer exchanges. Thank you for your understanding.